Service Delivery Manager

Application period has expired.

You will be acting as an important liaison among Customers, operations and development areas all with a very high customer-oriented focus. Focus on compliance, continuous service improvements and accountability in the organization. Your aim will be to ensure a high Customer experience and ensuring delivery is done according to these criteria’s: compliance, service availability and customer satisfaction.

You will be part of an expanding team of Service Delivery Managers. The team is based in Lithuania and Denmark. The team will deliver according to best practise, with a high level of ownership and a huge potential to influence the organisation.

You will:

• You will be responsible for building relationships with the Customers of Danske Bank and ensuring the service delivery is managed in accordance with regulatory demand, high availability and to the satisfaction of these Customers
• You will prepare and run meetings with the Customers based upon agreed operational metrics and create actions / accountability in the organization if these are not met
• You will be a day-to- day escalation point and ensure the needed accountability in the organization is taken
• You will together with Service Delivery team set the standard for how we provide service delivery and contribute to the framework and ensure proper organizational implementation
• You will establish and refine service delivery processes, ensure they are delivered in an efficient and cost-effective way

About you:

• You understand customer needs and are able to create value for the customers
• You are able to adapt quickly with changes and cope with a growing demand. You must be able to work independently, but also act as part of team
• You have a proven ability to influence and drive change and effectively communicate across a distributed workforce
• You have strong cross department collaboration and alignment skills and ability to build relationships but also set the demand
• You must be proactive and take ownership of problems and challenges, and ability to challenge status quo and find new ways of working
• You are analytical and fact driven: you can easily translate analyses into insights and recommendations that can be presented at Top management level
• It is a bonus for the position that you have been working with compliance and know how to translate it into tangible actions across the organization

We are growing and looking for reinforcement to our organization.
Up for a challenge?
Apply or reach out to me if you have any questions.

Ieva Jaseviciute, Talent Acquisition Consultant

Application period has expired.

If you are interested, please send your CV in English no later than 03.04.2020. Confidentiality guaranteed.