Senior IT Process Developer in IT Resilience Team

We are looking for an open and eager to learn person with a strong sense of ownership who could own, contribute to, and develop Performance, Capacity, and IT Operations management practices.

We establish and govern continuity management and continuous improvement of critical IT services (including external) and IT business processes. We own the annual test schedule and manage the bank’s IT failover and disaster recovery exercises, collaborating across the organization to support our Operational Resilience strategy.

Depending on your experience and knowledge, we may offer you a different seniority of the role.

You will:

  • Maintain and improve Performance, Capacity and IT Operations management instruction, related processes, procedures, tools, and templates
  • Train, assist, advice, and guide service owners to meet performance, capacity, and IT Operations management related business and regulatory requirements
  • Work with relevant stakeholders to set metrics and KPIs for performance, capacity, and IT Operations management
  • Ensure performance, capacity and IT Operations management practices and procedures are implemented across organisation to meet business and regulatory requirements

About you:

  • 4+ years of experience in IT service management (ITSM), or IT operations management
  • Experience in working with, contributing to, and developing Performance, Capacity practices and/or IT Operations management procedures (preferably in international environment)
  • Solid stakeholder management skills
  • Self-driven and willing to share knowledge team member
  • ITIL certifications (would be a bonus)
  • Upper-Intermediate English skills

We offer:

Monthly salary range from 3640 EUR to 5460 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Health insurance from the first day of employment

Third pillar pension fund

See all the benefits HERE.

Embark on an exciting journey with our dynamic team of experts, united by a common goal: stable and reliable IT Services.

Feel free to contact me @LinkedIn if you have any questions

Vytautas Adomaitis, Head of IT Resilience

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 10.10.2023. Confidentiality guaranteed.

Your title in job contract will be IT Process Developer, Senior.