Senior IT Business Analyst for GenAI in Digital Workplace

Vilnius LT

We are looking for a senior IT business analyst who will work with M365 Copilot, a generative AI solution that helps users increase their general productivity write code, documents, presentations and more. You will be responsible for analyzing the system capabilities from M365 and how they meet the business requirements of our organization. You will also collaborate with service owners, architects, vendors and stakeholders to ensure the optimal integration and adoption of M365 Copilot and other related services.

You will be part of the Collaboration and Productivity Technology team, which delivers common technologies used by more than 22,000 employees in Danske Bank. We focus on delivering the best user experience for our employees while at the same time bringing our technology stack into the future. Our solutions are undergoing significant changes to align with Danske Bank tech strategy and we continue to explore new technologies such as generative AI.

Your workplace will be in Vilnius, Lithuania and you will report to the Head of Collaboration and Productivity Technology. 5 people in the team located in Vilnius (except for the immediate manager based in DK), 28 overall in Collaboration & Productivity based in Lithuania, Denmark and India.

"Be yourself. We like it that way."

You will:

  • Analyze and document the business processes, needs and system requirements for M365 Copilot and other related services
  • Translate the requirements into functional specifications and user stories and facilitate communication between stakeholders and the technical team
  • Conduct feasibility studies and impact assessments of M365 Copilot and other related services
  • Work with service owners, architects, vendors and stakeholders to design, develop, test and implement M365 Copilot and other related services
  • Provide guidance and support to end-users and service owners on M365 Copilot and other related services
  • Monitor and evaluate the performance and user satisfaction of M365 Copilot and other related services
  • Identify and recommend improvements and enhancements for M365 Copilot and other related services

About you:

  • 5+ years of experience in IT business/system analysis, bachelor’s degree in IT, business or related field (would be considered as a beneficial asset)
  • High-level understanding of digital workplace technologies and trends, as well as solid understanding of generative AI
  • Familiar with tools like Jira / Confluence or similar
  • Understanding and experience with IT service management framework ITIL or similar frameworks
  • Familiar with UML and BPMN diagrams
  • First-hand experience with M365 Copilot and other M365 applications and platforms like SharePoint
  • Upper-Intermediate English skills, both written and spoken
  • Solid communication and stakeholder management skills

We offer:

Monthly salary range from 3440 EUR to 5160 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Additional health insurance package

100+ partners' offers & discounts

See all the benefits HERE.

Are you ready to join a dynamic team that is shaping the future of digital workplace with generative AI? Do you have strong analytical skills and a passion for Microsoft 365? If yes, then we have an exciting opportunity for you!

Feel free to contact me @LinkedIn if you have any questions

Mads Vibe, Head of Collaboration & Productivity Technology

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 19.06.2024. Confidentiality guaranteed.

Your title in job contract will be Analyst - Business, Senior.