Senior Financial Institutional Banking Specialist

Finance Communication Banking

Do you want to take part in retaining our position of being 1 in customer experience in the Nordics? You have an opportunity to become part of the team, directly supporting international financial institutional counterparts of the Danske Bank group.

As a Financial Institutional Banking Specialist in the International Financial Institutions team, you will be responsible for delivering professional customer service on daily banking-related inquiries. The role focuses on supporting the Senior Banker team with ad hoc customer requests, keeping customer information up to date, and collaborating closely with multiple internal stakeholders in the processes. You will be a part of a core customer team and work with stakeholders of all levels of seniority across geographical locations.

You will learn about the value chain around the global financial institutional counterparts, including Danske Bank’s offering to our largest institutional and corporate customers. You will develop your coordination, problem-solving and creative customer orientation skill set.

You will work closely with colleagues in your customer team, supporting them and delivering high-quality day-to-day client support related to the following: Markets trading, Markets Legal, Liquidity management, Credit, Trade Finance, Cash Management, Client on-boarding, KYC, and much more.

You will be responsible for servicing international financial counterparts and establishing and maintaining a close relationship with both external and internal stakeholders at Danske Bank.

Depending on your experience and knowledge we may offer you different seniority in the role.

"Everyone is welcome-bring your authentic and full self to work."

You will:

  • Take the end-to-end ownership of your tasks and be willing to work effectively to give the customer a great customer experience
  • Communicate clearly and effectively with large international financial customers and multiple internal stakeholders, including Senior Bankers
  • Be service-minded and ensure that our customers will have professional customer experiences
  • Be able to navigate in a complex organization without strict operational procedures to get customer queries solved in a timely and efficient manner
  • Be a sparring partner to our internal stakeholders to optimize our customer solutions
  • Support the Senior Banker team in their interactions with customers and ensure the update of customer information to ease queries from internal stakeholders such as Credit

About you:

  • Experience within institutional banking, markets trading and legal, transaction banking, and KYC/AML areas will be considered an advantage
  • Focus on delivering high-quality customer experiences
  • Great skills in collaboration and coordination in a complex environment
  • ’Can-do’ attitude and ability to work in a self-sustained manner
  • Be creative and professional in unexpected situations
  • Motivated and have a customer-oriented mind-set
  • Advanced English communication skills, both oral and written

We offer:

Monthly salary range from 2080 EUR to 3120 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

24/7 gym services and group trainings

100+ partners' offers & discounts

Third pillar pension fund

See all the benefits HERE.

If you are curious to get to know our team, check out this video where two of our colleagues share their views on working with our largest customers.

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 30.09.2022. Confidentiality guaranteed.

Your title in job contract will be Customer Supporter - Banking Specialist, Senior.

You will join my team, please contact if you have any questions.
Lukas Vaskelevicius
Phone number +370 696 83881