Senior CMDB and Configuration Management Specialist

The Service Portfolio Governance team provides the governance model and best practices upon Service Portfolio, Common Service Data Model and Configuration Management Database (CMDB).

The Service Portfolio is mastered in ServiceNow and is the golden source of information for the services delivered internally and externally. Our team governs the Service Portfolio so that Service Owners can at all times maintain their responsibilities of configuration, compliance and reporting.

You will be part of a team based in Lithuania, Denmark and India. The team uses best practices with a high level of ownership and a huge potential to make influence the organization.

Depending on your experience and knowledge, we may offer you a different seniority role.

"We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results."

You will:

  • Work with Common Service Data Model (CSDM) framework in Service Now and perspective guidance for building CMDB
  • Promote and be part of CSDM framework implementation
  • Contribute to building CMDB
  • Have an opportunity to deep dive into Service Now out of the box solutions
  • Ensure knowledge sharing across the organisation, for example, best practices internally and externally
  • Promote the department‘s strategy with the development of effective, efficient and value-creating processes that make our consumer’s lives easier and realize our tooling platform’s full potential

About you:

  • Proven experience with the ServiceNow CMDB and understanding of how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)
  • Hands-on experience working/building CMDB
  • Previous experience working on Common Service Data Model (CSDM) implementation
  • Demonstrated ability to coordinate cross-functional teams towards task completion
  • Solid decision-making and problem-solving skills
  • The focused mindset with demonstrated effective leadership and analytical skills
  • Proven and assured stakeholder management capabilities
  • Upper-intermediate English both written and verbal

We offer:

Monthly salary range from 3680 EUR to 5520 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Health insurance from the first day of employment

Third pillar pension fund

See all the benefits HERE.

If you're interested in this role and joining my team, feel free to contact me via LinkedIn, and I will answer your questions!

Grazina Raudonyte, Head of Service Portfolio Governance

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 31.03.2023. Confidentiality guaranteed.

Your title in job contract will be IT Performance Manager, Senior.