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Senior Business Analyst (Solutions Development)

ServiceNow #seniorbusinessanalyst

Solutions Development team is looking for a senior business analyst to work with our stakeholders to develop quality requirements for the ServiceNow platform solutions. Our team is made up of a large number of developers and business analysts. We are located in Lithuania, Denmark and India.

Our team’s mission is to develop the ServiceNow platform and resource capabilities to deliver, automate and implement best-in-class user and developer workflow solutions across the bank. We have started to expand our solutions outside of IT and believe that our platform has even more potential across the bank and will provide solutions to support the bank deliver its goals to have engaged employees and significantly improved customer satisfaction as a result.

We are looking for a technical and skilled colleague who can build high-quality relationships with our technical and business stakeholders and help our squads translate business requirements into solid deliverables.

We are currently transitioning to a new way of working to become more agile and you will be involved in this along with your colleagues. If you have experience working in an agile setup, it will be very advantageous to support our goal this year to work smarter, deliver quicker and more effectively.

This role is ever-growing, but you will be in an inclusive team with highly experienced and focused colleagues!

"Everyone is welcome to bring your authentic and full self to work"

You will:

  • Own the relationship with project stakeholders to identify, model and document business, process and data requirements
  • Work closely with product owners and stakeholders to understand priorities and ensure the backlog is aligned to priorities and goals in the bank
  • Translate technical complexities to business stakeholders, ensuring there is a full understanding of design decisions
  • Coordinate best practices and process improvements in the squad
  • Drive clear and concise documentation of solutions as required
  • Define user stories, and acceptance criteria and be able to estimate them
  • Contribute to road maps by defining and completing activities in a timely manner
  • Facilitate squad ceremonies and workshops when needed

About you:

  • At least 3 years of work experience in IT software development, product management, business analysis or similar areas
  • Experience analyzing and documenting complex requirements, solid investigative and problem-solving skills
  • The organized and flexible mindset with the ability to meet deadlines without sacrificing quality
  • Skilled stakeholder management skills
  • Self-motivation with the ability to actively coordinate and implement ideas while working separately or in a team
  • Proven experience using or utilising investigative methods (Business Process Modelling (BPM), Use Case Modelling, functional and non-functional requirement analysis, etc.)
  • Previous work experience with ServiceNow and ITIL Foundation certification (would be an advantage)
  • Upper-Intermediate English language skills

We offer:

Monthly salary range from 3120 EUR to 4680 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities;
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms;
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience;
    • Additional paid days off: 2 to recharge, 2 sick days, 1 for volunteering, for round birthdays, for seniority in Danske Bank, up to 5 days to prepare and hold exams in higher education institutions;
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution after 3 months of working;

Additional days of vacation

Canteen services and free fruits

Health insurance from the first day of employment

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

Feel free to contact me @LinkedIn if you have any questions

Evelina Svaikauskaite, Product Owner, CSPO, CSM at Danske Bank Lithuania

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 22.07.2022. Confidentiality guaranteed.

Your title in job contract will be Analyst – Business, Senior.

Please contact if you have any questions.
Evelina Svaikauskaite
Phone number +370 697 59275