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Quality Assurance Analyst in AML (corporates and institutions)

Analyst AML Corporates and Institutions

Application period has expired.

Can you assure outstanding quality and nothing less?

Customer Experience and Quality Assurance Team within AML area is looking for a Quality Assurance Analyst who will be responsible for verifying and promoting compliance with or exceeding the pre-established quality standards in the corporates and institutions area.

You will engage with different stakeholders across the organization and be responsible for providing reports on performed analyses as well as ensuring feedback and coaching for the assigned officers about analysed services and process improvements.

You will:

  • Analysing data and preparing reports to improve quality performance at individual and team level
  • Identifying and ensuring constant improvement​ of service quality within a large and complex team by preparing action proposals
  • Ensuring coherence in the internal and external quality assessment criteria, guaranteeing alignment with the agreements adopted from the stakeholders’ organization, intervening as an expert in calibration sessions
  • Optimizing the use of the quality and monitoring tools and ensure improvements of the quality reports
  • Ensuring close cooperation between Quality Assurance team, its stakeholders and other relevant departments in regards to quality management
  • Supporting customer centric and learning culture in the organization
  • Providing regular reporting to the management and stakeholders on related area

About you:

  • 2 years experience in AML area (knowledge of large corporates will be a big advantage)
  • Strong attention to the details
  • Ability to give and receive a constructive feedback
  • Fluency in English (written and verbal)
  • Experience in developing or working within quality assurance frameworks and methodologies
  • Good skills with quality KPI understanding and planning actions against gap analysis
  • Stakeholder management experience with ability to influence and convince
  • Being analytical and structured
  • Ability to communicate and collaborate successfully across the organization
  • Experienced in MS Office Suite

Application period has expired.

If you are interested, please send your CV in English no later than 08.06.2020. Confidentiality guaranteed.

Your title in job contract will be Analyst - AML.

Please contact if you have any questions.
Ivanas Sergijenkovas
Phone number +37064534232

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