Quality Assurance Analyst in AML

Application period has expired.

Can you assure outstanding quality and nothing less?

As our team is expanding, we are looking for several colleagues to join the Customer Experience and Quality Assurance Team within the AML area. As a Quality Assurance Analyst, you will be responsible for verifying and promoting compliance with or exceeding the pre-established quality standards in the areas assigned.

You will engage with different stakeholders across the organization and be responsible for providing reports on performed analyses as well as ensuring feedback and coaching for the assigned officers about analysed services and process improvements.

Depending on your experience and knowledge, we may offer you different seniority of the role.

You will:

• Monitoring the quality level of the operational execution of AML processes in an assigned area
• Analysing data and preparing reports to improve quality performance at the individual and team level
• Identifying and ensuring constant improvement of service quality within a large and complex team by preparing action proposals
• Ensuring coherence in the internal and external quality assessment criteria, guaranteeing alignment with the agreements adopted from the stakeholders’ organization, intervening as an expert in calibration sessions
• Optimizing the use of the quality and monitoring tools and ensure improvements of the quality reports
• Ensuring close cooperation between the Quality Assurance team, its stakeholders and other relevant departments in regards to quality management
• Supporting customer-centric and learning culture in the organization
• Providing regular reporting to the management and stakeholders on related area

About you:

• 2 years of experience in the AML area (preferably gained in a banking industry)
• Knowledge in developing or working within quality assurance frameworks and methodologies
• Analytical and structured mindset with good communication skills
• Stakeholder management experience with an ability to influence and convince by collaborating successfully across the organization
• Good skills with quality KPI understanding and planning actions against gap analysis
• MS Office Suite skills
• Fluency in English (written and verbal)
• Experience in screening (would be an advantage)

Join our team!

Join us as a Quality Assurance Analyst in a Customer Experience and Quality Assurance team. Our team currently consists of 10 people and is expanding. If you want to work in a friendly and supportive team and quality is the thing that drives you – you are the one we are looking for.

Justas Venckus,

Application period has expired.

If you are interested, please send your CV in English no later than 02.04.2021. Confidentiality guaranteed.

Your title in job contract will be Analyst – AML.

Please contact if you have any questions.
Justas Venckus
Phone number +370 6 9932726