Platform Engineer in Customer Engagement Services

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Customer Engagement Services is responsible for a number of services e.g. Voice Services, Customer Online Meeting Services, Contact Center Services and what is in scope for this is Voice Recording – and Dealer Voice – Services.

We are looking for a Platform Engineer with knowledge of Voice Systems and Compliance Voice Recording. We recognize that it will be nearly impossible to find a candidate with experience in Dealer Voice Service, but we are sure that you will be able to gain this knowledge and experience along the road.

You will have a fantastic opportunity to be part of the journey from old fashion Dealerswitch to a brand new platform as well as a renewal of the Voice Recording platform.

You will be part of an international team responsible for Customer Engagement services whereas a part of the team is placed in Vilnius and you will be working closely together with one experienced person in Denmark and our service provider.

You will:

Attend to design changes in collaboration with IT Architects
Ensure installation of servers in close cooperation with service providers according to the agreed design
Closely cooperate with our infrastructure delivery organization
Maintain close dialogue with our stakeholders, e. g., about User Journeys
Closely collaborate with compliance and legal
Perform security health checks and yearly renewals
Accomplish daily operational tasks

About you:

3-5 years experience in Voice Systems and Voice Recording
Experience with distributed systems and high-availability solutions
Knowledge about the components of IT Network architecture
Knowledge of compliance regulations e.g. MIFID, MAR and GDPR
Some experience/knowledge with development, e.g., .Net, JavaScript, Web-based development and MS SQL
Solid understanding of the end-to-end IT process, including architecture, design, implementation and operation (based on ITIL)
Ability to effectively interact with team members, end-users and service providers
Troubleshooting, diagnostic, and analytical skills for problem-solving
Upper-Intermediate English language skills

We offer:

Monthly salary range from 2720 EUR to 4080 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.