Platform Engineer for Contact Centre Services

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Are you enthusiastic about infrastructure, databases, cloud technology and customer experience? Do you want to be part of maintaining and innovating Danske Bank’s Group’s future customer communication platform and experiences?

Then we have a fantastic opportunity for you!

You will join Customer Engagement Services, an international team of highly motivated and skilled platform engineers responsible for customer engagement and Contact Center infrastructure, including Voice and Multichannel platforms.

Our team is responsible for operating one of the largest Contact Centre platforms in the Nordics and for migrating current platforms to a new modern cloud-based customer engagement platform.

We are looking for a new colleague with a strong appreciation for technology and a customer support mindset, and eagerness to be part of our journey to evolve and improve the future customer experience in Danske Banks’ digital channels through the usage of Bots, Data and APIs.

You will be required to be productive in a fast-paced environment and work with minimal supervision.

Your workplace will be in Vilnius, Lithuania.

Depending on your experience and knowledge, we may offer you different seniority in the role.

You will:

Support, operate and maintain our applications and infrastructure
Support the implementation and rollout of the new Customer Engagement Platform
Work with the design and implementation of new solutions within our domain
Collaborate with our development teams to support the integration and development of new services
Communicate with business and IT representatives to gather business requirements and translate them into a solution design
Maintain collaboration and support our business stakeholders
Collaborate closely with Danske Bank’s third-party suppliers

About you:

A dedicated team player with strong communication skills
Experience with infrastructure services such as Windows servers, IIS, Linux and MS SQL DB
Experience with system integration using web services such as API and Restful services
Solid understanding of Cloud infrastructure concepts e.g., SaaS
Solid understanding of the end-to-end IT process, including security, data compliance, architecture, design, implementation and operation
Solid understanding of ITIL processes
Effective troubleshooting, diagnostic, and methodological skills for problem-solving
A customer- and end-user focused approach to any solution design
Upper-intermediate skills in written and spoken English

We offer:

Monthly salary range from 3040 EUR to 4560 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.