Performance Management team in IT Operations is responsible for Group IT Service Portfolio and processes around it. We have just started to shake things up and have ambitious plans to redesign the ways we work with services. At the moment there are four team members working in India and Lithuania, focusing on service performance management and reporting. We are looking for one more colleague, who would be responsible for the overall Service Portfolio management process and all the improvements we have planned.
Performance Manager
Application period has expired.
You will:
• Drive Service Portfolio improvement initiatives: everything from collecting requirements to testing technical solutions. We have big plans, however your contribution would be critical in shaping the future of Service Portfolio management practices
• Take care of Service Portfolio daily tasks: we’ll have new services coming in and some services retiring; there will be changes and challenges after new service releases and sometimes – incidents
• Work with Service Owners: help them and support them, especially after new releases
• Work with other IT Operations teams: understand how our processes can improve their ways of working
• Act as a deputy of Performance Team leader
About you:
• Knowledge of IT Service Management processes (ITIL4 Foundations certification is a must)
• Good understanding of Agile and DevOps principles
• Experience in either working as a service owner/manager or working alongside similar role would be an advantage
• Experience in driving (or at least being part of) organization-level initiatives
• Experience in coordinating effort between different teams and stakeholder groups
• Strong stakeholder management skills
• Strong interpersonal and organizational skills
• Excellent communication skills in English – both written and verbal
Application period has expired.
If you are interested, please send your CV in English no later than 14.04.2020. Confidentiality guaranteed.