Operations Officer to work with various types of payer enquiries (Danish speaker)

Send your CV

Can you imagine yourself being a key person delivering payments-related solutions for corporate and private customers in all Danske Bank branches?

If yes, you have the opportunity to make it happen by joining Danske Bank Lithuania, where we deliver high-quality financial solutions to customers.

From an out-tasking model approach, our department evolved into a set of competence centres with end-to-end process ownership, a business mandate, and a direct impact on the customer experience. There you will be a part of a key strategic hub responsible for a broad range of banking operations, professional services, business support functions, and front-end product development.

We are 16 members team located in the newest and most modern Meadow building in Danske Campus. Our focus is both achieving great results and great customer experience and creating a great atmosphere based on values and openness within the team.

*Please note that you will also get a language allowance, which depends on your language knowledge level.

You will:

Handle various payments requests
Deal with requests received from Scandinavian colleagues
Take responsibility to maintain high-quality services for our customers
Investigate unusual situations related to payments
Handle daily communication with our stakeholders
Elaborate on process improvement (lean, robotics, automatization)
Handle workflow according to established deadlines

About you:

Danish language skills (from B1 level) (for which you will receive a monthly language allowance, that depends on your language knowledge level)
Previous experience working with operations or administrative tasks (would be an advantage)
Professional focus on teamwork
Intermediate English skills
Focus on high quality and accuracy
Customer focus with a “can-do” mindset

We offer:

Monthly salary range from 1200 EUR to 1800 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.