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Operations Officer to work with various types of Manual Payments

Can you imagine yourself being a key person delivering payments-related solutions for corporate and private customers in all Danske Bank branches? If yes, you have the opportunity to make it happen by joining Danske Bank Lithuania, where we deliver world-class financial solutions to customers.

From an out-tasking model approach, our department evolved into a set of competence centers with end-to-end process ownership, a business mandate, and a direct impact on the customer experience. Here, you will be a part of a key strategic hub responsible for a broad range of banking operations, professional services, business support functions, and front-end product development.

We are 16 members team located in the newest and most modern Meadow building in Danske Campus. Our goals include great customer service, amazing outcomes, and developing a positive work environment based on shared values.

You will:

  • Handle various payments requests
  • Deal with requests received from Scandinavian colleagues
  • Take responsibility for maintaining high-quality services for our customers
  • Investigate unusual situations related to payments
  • Handle daily communication with our stakeholders
  • Elaborate on process improvement (lean, robotics, automatization)
  • Handle workflow according to established deadlines

About you:

  • Previous experience working with operations or administrative tasks (would be an advantage)
  • Strong focus on teamwork
  • Intermediate English skills
  • Focus on high quality and accuracy
  • Customer focus with a “can-do” mindset
  • Intermediate English language skills

We offer:

Monthly salary range from 1200 EUR to 1800 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Health insurance from the first day of employment

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

Join our team!

We are looking for a new team member to join us in the in Manual Payments and Enquiries Team!

Pijus Jurgelevicius,

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 02.08.2022. Confidentiality guaranteed.

Your title in job contract will be Officer - Service Delivery.

You will join my team, please contact if you have any questions.
Pijus Jurgelevicius
Phone number +370 693 63381