Operations Officer in Payment Investigation Team

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Can you imagine yourself being a key person in solving payment-related issues for corporate and private customers located in all Danske Bank branches?

The payment Investigations team is responsible for solving payment-related issues for corporate and private customers located in all Danske Bank branches. Team members take action to recall or amend payments if requested, and support our clients with various Terms and Conditions queries.

The payment Investigations team is actively communicating with other teams to find the best solution when investigating cases, as well as identifying the root cause for future prevention.

What is more, in this position, you can expect flexible work-from-home time even after the pandemic, so if you do appreciate a bit of flavour in your work routine, perhaps, this job opportunity is for you.

*Depending on your experience and knowledge, we may offer you different seniority in the role.

You will:

Handle SWIFT queries of received or sent-out Cross border payments
Monitor and escalate payment-related issues
Re-effect customer or bank-to-bank payments
Collaborate with other teams by sharing best practices and proposals
Improve and optimize the processes using Lean principles
Create, develop and update documentation and procedures

About you:

At least 1-year experience in payment processing or investigations
Detail and quality-orientated professional attitude
Responsibility for reaching the team’s goals
Ownership of the best customer experience
A team-oriented person with a positive attitude and an innovative mindset, willing to take upon new opportunities with a high level of empowerment in your daily work
SWIFT knowledge would help you to onboard to the role quicker
Upper-Intermediate English language skills

We offer:

Monthly salary range from 1600 EUR to 2400 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.