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Operations Officer in Financial Services to work with Finnish market

Operations Finnish Vilnius DanskeBank FinancianServices LT

You would be joining a team of 16 professionals in which we are handling back-office services for private customers in the Finnish market. All of your future colleagues are located in Lithuania.

We are looking for someone to support our mission to make the housing journey easy for our customers by providing high standard services delivered by growth seeking minds.

In this role, you will be responsible for administrating loan services for private customers in Finland, including housing, personal and refinancing loans. The communication with the customers will be mainly in written form.

Besides daily tasks, we will invite you to join quality and risk ambassadors, lean supporters, delivery or training communities, different initiatives, and small projects – you choose how you would like to develop yourself. We are looking for open communication and fostering creative ideas from everyone, by asking “what can we do better?”

Depending on your experience and knowledge, we may offer you different seniority of the role.

"Be yourself. We like it that way."

You will:

  • Administrate loans for private customers in the Finnish market – loan documents production, loan disbursements, redeeming of loans, collateral management, and changes on loans
  • Deal with analytical tasks (investigating cases and preparation of various bank documents)
  • Daily communicate with our stakeholders
  • Continuously look for ways to automate processes and improve customer service
  • Participate in process migrations
  • Take ownership of maintaining high-quality services for our customers

About you:

  • Back-office experience in banking or other finance-related international organization would be a benefit
  • Higher education would be considered as a beneficial asset
  • Finnish language knowledge is a favorable addition, but is not mandatory. We also offer an additional monthly bonus allocation, depending on the Finnish language level
  • Detail-oriented and able to rapidly adapt to new information
  • You are a proactive and independent person with great communication skills
  • Ability to work in a fast-paced environment, when coping with peak periods to meet tight deadlines
  • Upper-Intermediate English language skills (both spoken and written)
  • Ability to work in accordance to our Hybrid work model (3+ days per week in the office)

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Additional health insurance package

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

Feel free to contact me @LinkedIn if you have any questions.

Silvija Jakubauskaite, Senior Team Lead

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 26.07.2024. Confidentiality guaranteed.

Your title in job contract will be Officer – Service Delivery.