Operations Officer in Customer Care Delivery Norway Team

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Do you know what happens when a big company becomes a customer of the bank? Do you know how E-banking works from the company’s perspective? Join us and find these and other answers!

You will have an exciting opportunity to be a part of a team that provides services in Everyday Banking Corporate such as accounts opening/closure procedures, implementing orders for various banking products and ensuring smooth online banking – District – features set-up for the Swedish market.

We are looking for a colleague who would be focused on efficiency and team goals, seek to provide high-quality services to our corporate customers, and be engaged in Lean culture.

Depending on your experience and knowledge, we may offer you different seniority the role.

You will:

Ensure delivery of Everyday Banking Corporate day-to-day services for Swedish business and VIP customers
Solve issues and daily ad-hoc requests to ensure the best possible customer experience
Have close collaboration with Swedish advisers’ teams and stakeholders and optimize solutions for our customers
Ensure the best quality of processes and constantly look for solutions to improve or automate them (automation, Lean, etc.)
Be part of various initiatives and projects

About you:

1 year of experience in an operational or administrative role would be an advantage
Critical mindset, detail orientation
Focus on high quality and accuracy
Team player and goal-oriented
Good collaboration and communications skills
Proactive learner and process challenger
Upper-intermediate English, speaking, writing, and understanding

We offer:

Monthly salary range from 1320 EUR to 1980 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.