Operations Officer in Customer Care Delivery DK team

Do you know what happens when a big company becomes a customer of the bank? Do you know how E-banking works from the company’s perspective? Join us and find these and other answers!

You will have an exciting opportunity to be a part of a team that provides services in Everyday Banking Corporate such as accounts opening/closure procedures, implementing orders for various banking products and ensuring smooth online banking – District – features set-up for the Danish market.

We are looking for a colleague who would be focused on efficiency and team goals, seek to provide high-quality services to our corporate customers, and be engaged in Lean culture.

"We believe that the most valuable asset is human potential."

You will:

  • Ensure delivery of Everyday Banking Corporate day-to-day services Danish business and VIP customers
  • Solve issues and daily ad-hoc requests to ensure the best possible customer experience
  • Have close collaboration with Danish advisers’ teams and stakeholders and optimize solutions for our customers
  • Ensure the best quality of processes and constantly look for solutions to improve or automate them (automation, Lean, etc.)
  • Be part of various initiatives and projects

About you:

  • Experience in an operational or administrative role (would be an advantage)
  • Critical mindset, detail orientation
  • Focus on high quality and accuracy
  • Strong collaboration and communications skills
  • Proactive learner and process challenger
  • Upper-Intermediate English language skills

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Additional health insurance package

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

Feel free to contact me @LinkedIn if you have any questions

Tomas Viliūnas, Team Leader

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 29.05.2024. Confidentiality guaranteed.

Your title in job contract will be Officer - Service Delivery.