Operations Officer in Customer Card Disputes Investigation

Are you looking for new opportunities or considering the possibility of changing your career path and would like to work in an effective and stable organization that cares about employees?

Join the Customer Card Dispute Support Team in the Fraud Operations Department. Our team consists of 13 brilliant and friendly members of different seniorities. We are looking for several colleagues to join us!

Our team is responsible for dealing with activities related to cardholder accounts. Working on non-fraud tasks means that you will be assisting in dealing with merchants who did not provide promised services or goods. As an officer, your tasks will focus on operational responsibilities such as investigations, analysis, and communication with external parties. Besides, you will have an amazing opportunity to work in a hybrid workplace and be a part of a multicultural team.

"We believe that the most valuable asset is human potential."

You will:

  • Investigate customer card dispute cases and apply VISA and MASTERCARD chargeback rules
  • Communicate with different departments and teams within Danske Bank
  • Work on process improvement
  • Supervise the workflow according to deadlines

About you:

  • Previous operational work experience (in an operations center or banking/administrative field)
  • Knowledge of VISA or Mastercard chargeback rules will be considered as a big advantage
  • Good analytical skills and attention to detail
  • A collaborative and helpful team player with the ability to learn quickly and adapt to process changes
  • Ability to make decisions based on rules and regulations
  • High level of quality and efficiency and good time management skills
  • Problem-solving and openness to new ideas
  • Upper-Intermediate English both in speaking and writing

We offer:

Monthly salary range from 1320 EUR to 1980 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

24/7 gym services and group trainings

Health insurance from the first day of employment

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

„Release your potential with the largest community of Financial Crime Prevention professionals in Lithuania.“

If you have any questions, find me @LinkedIn

Dovilė Vertelytė, Team Leader at Danske Bank

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 02.10.2023. Confidentiality guaranteed.

Your title in job contract will be Officer – Service Delivery.