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Operations Officer in Cross Border Payments

Do you have what it takes to become an expert in the international payments area?

Join our inspiring and professional team!

As a service delivery officer, you will be one of the key members of an ever-growing team that deals with international payment-related tasks.

Being our team member will play an essential role in customer satisfaction for customers from Danske Bank branches in Scandinavia and Europe.

As a payments team, we are responsible for repairing payments that cannot be processed automatically.

Depending on your experience and knowledge, we may offer you different seniority in the role.

"Everyone is welcome bring your authentic and full self to work."

You will:

  • Resolve various payment-related issues and requests received from different bank branches, customers, and internal teams via internal systems, Outlook, and phone
  • Process transactions according to strict cut-off deadlines
  • Be involved in quality improvement from customer and system perspectives
  • Deal with high-quality requests for customer satisfaction
  • Closely collaborate with other teams

About you:

  • Higher education degree
  • Experience in an operational or administrative role in a large company
  • Payments processing experience or SWIFT knowledge is a solid advantage
  • Ability to prioritise and multitask with great attention to detail
  • Ability to work individually and within a team
  • Ability to handle stress when working with high value payments and strict cut off times
  • Upper-Intermediate English (written and verbal)

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Canteen services and free fruits

Additional health insurance package

100+ partners' offers & discounts

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

If you're interested in this role and joining my team, feel free to contact me via LinkedIn, and I will answer your questions!

Simona Remeikaite, Senior Team Leader for Cross Border Payments

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 02.07.2024. Confidentiality guaranteed.

Your title in job contract will be Officer - Service Delivery.