Officer in Customer Card Dispute Support

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We are looking for several colleagues to join the result-oriented and very friendly Customer Cards Dispute Team in Financial Crime Prevention.

Our team is responsible for dealing with activities related to cardholder accounts. Working with non-fraud tasks means that you will be assisting in coping with merchants who did not provide promised services or goods. As an officer, your tasks will focus on operational responsibilities such as investigations, analysis and communication with external parties. Besides, you will have an amazing opportunity to work in a hybrid workplace and be a part of a multicultural team.

You will be working under a summary working time regime.

Depending on your experience and knowledge, we may offer you different seniority of the role.

You will:

Investigate customer card dispute cases and apply VISA and MASTERCARD chargeback rules
Collaborate with the team members both in Lithuania and in other countries
Communicate with external partners and customers (via phone/ email)
Grow your competence within the Financial Crime Prevention area by participating in various projects and initiatives

About you:

1+ year experience in an operations center or administrative field (would be an advantage)
Knowledge of VISA and/or Mastercard chargeback rules will be considered a big advantage
Good analytical skills and attention to detail
A collaborative and helpful team player with the ability to learn quickly and adapt to process changes
Ability to make decisions based on rules and regulations
Good time management and planning skills
Upper-Intermediate English language skills

We offer:

Monthly salary range from 1200 EUR to 1800 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.