Major Incident Manager in IT Operations

IT Infrastructure IT operations

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Can you spearhead our efforts to reduce the number of IT breakdowns and their potential impact on Danske Bank’s customers?

Join us and you will thrive in a busy environment focused on the delivery of high-quality operations as a part of Major Incident Management Team!

As a Major Incident Manager, you will play a crucial role in the major incident process and coordinate crisis from the moment a fault has been detected until it has been worked around or resolved.

Moreover, you will be expected to further develop Major Incident Management as a function and through your expertise and inspiration become a professional team player in our day-to-day work.

Our working environment at Major Incident Management is informal and good-humored.

You will work standard business hours and on-call rotation to cover outside of business hours.

Depending on your experience and knowledge, we may offer you different seniority of the role.

You will:

Ensure maximum uptime for Danske Bank’s IT services and customer-facing solutions by reacting promptly and correctly to any IT breakdowns
Actively participate in crisis management as part of our Group Disaster Management team working with the Group Disaster Manager
Lead task forces and other ad hoc initiatives that are typically executed across the organization at the request of management
Take part in the further development of a world-class Major Incident Management function, both operationally and strategically

About you:

Good technical understanding of IT environments
Capability of taking a leadership role in all Major Incidents
Ability to juggle multiple projects at the same time and maintain a sharp focus while keeping a cool head in high-pressure situations
Open, outgoing and self-motivated team player with good communication skills
Analytical and results-driven approach with the ability to take responsibility and negotiate
Upper-Intermediate English language skills
Experience/knowledge in ITIL processes and any certification (would be an advantage)

We offer:

Monthly salary range from 3040 EUR to 4560 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities;
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms;
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience;
Additional paid days off: 2 to recharge, 2 sick days, 1 for volunteering, for round birthdays, for seniority in Danske Bank;
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution after 1 year of working;