Junior Service Delivery Specialist in Fraud Payments

Fraud Operations FinancialCrimePrevention

Join the Fraud Payments Investigation Team in the Financial Crime Prevention Department and fight against fraudsters together!

Become a member of the Fraud Payments Investigation Team and collaborate on initiatives in Financial Crime Prevention against fraudulent activities!

The engaged, friendly, and initiative team is looking for a new colleague with the ability to deliver high quality and efficiency and also be able to react quickly as the issue occurs.
As a junior officer, you will mainly focus on ensuring an efficient payment process, investigations, analysis, and decision-making. There is a possibility to grow as a professional in this role and participate in various initiatives. Please note that this role includes working shifts: 1 week per month working 10:00–19:00 or 12:00–21:00 + 1 Saturday or Sunday per month. You will work under a summary working-time regime.

Currently, we are working in a hybrid setup where the employees are expected to be present at the office for 3–4 days a week, with a primary work location in Vilnius, Lithuania. Depending on your experience and knowledge we may offer you different seniority in the role.

*Depending on your experience, you may be offered a different seniority level.

"Be yourself. We like it that way"

You will:

  • Investigate and monitor suspicious online transactions daily
  • Decide on payment legitimacy
  • Handle other smaller tasks within the team
  • Communicate (written and spoken) with different departments at Danske Bank and third parties
  • Handle the workflow according to the deadlines

About you:

  • Previous operational work experience (in the back office or administrative field)
  • Ability to process large volumes of tasks and data, meet deadlines, and cope with peak periods
  • Analytical and critical mindset, detail orientation, and ability to learn quickly
  • Enthusiastic and positive mindset
  • High decision-making skills
  • Collaboration and communication skills; ability to work freely and as a team member
  • Knowledge or interest in working with payment processes, fraud, or AML areas would be a great advantage
  • Upper-intermediate English skills

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Health insurance from the first day of employment

Third pillar pension fund

See all the benefits HERE.

Danske UNI | „Kibernetiniai sukčiai – kaip juos atpažinti ir nuo jų apsisaugoti“

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 05.03.2024. Confidentiality guaranteed.

Your title in job contract will be Officer - Service Delivery Specialist, Associate.

Please contact if you have any questions.
Giedrius Karalius
Phone number +370 616 12672