Back

Junior IT Service Desk Support Analyst (NORWEGIAN)

Application period has expired.

Supporting Danske Bank colleagues through all IT Service Desk channels as well as delivering world class customer service on daily basis by identifying, owning and driving excellence of IT Service Desk support, processes and channels.

This opportunity should catch your attention if you are tired of day-to-day responsibilities of typical call centre. This position will let you learn back-office tasks as well as use your customer service talent.

You will:

  • To provide IT support and resolution of all types of incidents and requests reported to the IT Service Desk from a global customer base
  • Drive the increase of number of calls resolved at first point of contact by sharing information, updating existing knowledge and writing new knowledge documentation
  • Monitor all internal and inbound communication channels for any events that indicated a threat to IT Service Desk service standards and take appropriate steps to mitigate across all teams
  • Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a speedy resolution of incidents and requests, that cannot be resolved at 1st line
  • Drive forward the continuous improvement of the department by championing change and driving service improvements

About you:

  • Strong level of Norwegian and English languages (both written and spoken)
  • Strong motivation to work in a Service Desk role
  • High customer attention and/or customer service experience
  • High level of professionalism while dealing with challenging work situations
  • Preference to work within a team as opposed to working alone

We are growing and looking for reinforcement to our organization.
Up for a challenge?
Apply or reach out to me if you have any questions.

Ieva Jaseviciute, Talent Acquisition Consultant

Application period has expired.

If you are interested, please send your CV in English no later than 07.06.2020. Confidentiality guaranteed.

Your title in job contract will be Analyst - Business.

*Please note that in addition you will get a language allowance, which depends on your language knowledge level and job requirements.

Back