Junior IT Service Desk Support Analyst (Danish)

Application period has expired.

Join IT Service Desk Danish team and become an Expert in IT products and provide support and solutions for colleagues across Scandinavian countries.

Here in Service Desk, we support Danske Bank colleagues and deliver world-class customer service daily by identifying, owning, and propelling excellence of support and processes in Danish language.
Our colleagues are our customers – this is our point of view. This opportunity should catch your attention if you are willing to become an Expert in IT products and provide support and solutions for colleagues across Scandinavian countries. And you will be the first who will be contacted when a problem or issue will arise. This position will let you learn back-office tasks as well as use your customer service talent.

You will:

• Provide IT support and resolution of all types of incidents and requests reported to the IT Service Desk from a global customer base
• Drive the increase of the number of calls resolved at the first point of contact by sharing information, updating existing knowledge, and writing new knowledge documentation
• Monitor all internal and inbound communication channels for any events that indicated a threat to IT Service Desk service standards and take appropriate steps to mitigate across all teams
• Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a speedy resolution of incidents and requests that cannot be resolved at 1st line
• Drive forward the continuous improvement of the global teams by promoting change and propelling service improvements
• Create and update procedures/checklists as well as support documentation

About you:

• Solid level of English language (written and spoken)
• Danish language A2 Level or above (written and spoken)
• Strong motivation to learn and work in an Advisers’ role
• Analytical skills and a high level of accuracy and attention to details
• Ability to work with complex work situations
• Willingness to assist and support your colleagues in a daily work
• Preference to work within a team as opposed to working alone
• Relevant work experience would be a great benefit

We are growing and looking for reinforcement to our organization.
Up for a challenge?
Apply or reach out to me if you have any questions.

Ieva Jaseviciute, Talent Acquisition Consultant

Application period has expired.

If you are interested, please send your CV in English no later than 22.01.2021. Confidentiality guaranteed.

Your title in job contract will be Customer Supporter – IT, Associate.

*Please note that in addition you will get a language allowance, which depends on your language knowledge level and job requirements.