IT Service Desk Support Analyst (FINNISH)

Application period has expired.

In Global Service Desk, we support Danske Bank colleagues and deliver world-class customer service daily by identifying, owning, and propelling excellence of support and processes. Our colleagues are our customers – this is our point of view. This opportunity should catch your attention if you are willing to become an Expert of bank products and processes and provide support and solutions for colleagues across Scandinavian countries. And you will be the first who will be contacted when a problem or issue will arise. This position will let you learn back-office tasks as well as use your customer service talent.

You will:

• Provide IT support and resolution of all types of incidents and requests reported to the IT Service Desk from a global customer base
• Drive the increase of number of calls resolved at the first point of contact by sharing information, updating existing knowledge, and writing new knowledge documentation
• Monitor all internal and inbound communication channels for any events that indicated a threat to IT Service Desk service standards and take appropriate steps to mitigate across all teams
• Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a fast resolution of incidents and requests that cannot be resolved at 1st line
• Drive forward the continuous improvement of the department by advocating for change and propelling service improvements

About you:

• Solid level of Finnish and English languages (both written and spoken)
• Strong motivation to work in a Service Desk role
• Broad experience in customer service
• High level of professionalism while dealing with challenging work situations
• Preference to work within a team as opposed to working alone


Application period has expired.

If you are interested, please send your CV in English no later than 18.01.2021. Confidentiality guaranteed.

Your title in job contract will be Customer Supporter – IT.

*Please note that in addition you will get a language allowance, which depends on your language knowledge level and job requirements.