IT Process Developer

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Currently, we are looking for a self-driven Process Developer to join our team.

We provide the governance model and best practices upon Service Portfolio, Common Service Data Model (CSDM) and Configuration Management DB. The Service Portfolio is mastered in ServiceNow and is the golden source of information for the services delivered to our colleagues and customers.

We govern the Service Portfolio so that Service Owners can at all times maintain their ownership responsibilities of configuration, compliance, and reporting. As part of CSDM, Configuration Management ensures that all configuration items (CIs) are owned and managed effectively by establishing centralized processes and governance.

Depending on your experience and knowledge, we may offer you a different seniority of the role.

You will:

Coordinate Service Portfolio improvement initiatives: everything from collecting requirements to testing technical solutions
Take care of Service Portfolio daily tasks
Work with Service Owners: onboarding to CSDM
Work with other teams across organisation: understand how our processes can improve their ways of working

About you:

Solid understanding of service management processes and the full-service lifecycle
ServiceNow experience
Experience in driving (or at least being part of) organization-level initiatives, good interpersonal and organizational skills
Experience in coordinating effort between different teams and stakeholder groups
Ability to translate technical and service language into business terms
Upper-Intermediate English skills
Service Design and Service Strategy experience (would be a bonus)
Experience in either working as a service owner/manager or working alongside in a similar role (would be a bonus)

We offer:

Monthly salary range from 3040 EUR to 4560 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.