IT Operations Centre Specialist (Networks)

As an IT Operations Specialist you will be part of in-house Networks Operation Centre (NOC) team to ensure IT service availability and optimal network performance. NOC team focuses on restoring IT service operations as quickly as possible and minimising the adverse impact on business operations. NOC specialists are working on shifts to ensure 24/7 operational coverage. Team is currently looking for a colleague to monitor and troubleshoot Danske Bank network issues, manage incidents, changes and requests.

• Monitoring Danske Bank Network Infrastructure on 24/7 basis
• Identifying, registering and investigating network events and incidents
• Ensure timely and accurate incident resolution and escalation by following defined processes and using internal tools
• Undertaking an immediate effort in order to restore a failed service or component as quickly as possible
• Implementing network related Change Requests
• Documenting operational procedures and incident resolution instructions
• Ensuring that all means of communication are effectively used throughout the incident life cycle
• Looking for possible improvements and learning to solve more complex problems
• Perform structured analysis and reporting of identified trends and problems
• Actively participating in post incident recovery steps in order to identify root cause to prevent future issues