HR Help Desk Officer (with Danish language skills)

Danish language HR HR Services help desk

Would you like to join a core role and be in the front line, assisting our colleagues from around the globe on HR-related topics?

Our team has just the opportunity for you! Within the HR Help Desk team, we play a major role by acting as the first point of contact in HR, where we handle and get HR-related questions sorted for Danske Bank colleagues. We are currently looking for a team member to join our qualified group of professionals on the journey to continue improving our colleague experience.

If you like a creative agenda with different topics and scenarios to investigate throughout the day, you are exactly who we are looking for to join.

You will be located in Vilnius, Lithuania.

"Everyone is welcome bring your authentic and full self to work!"

You will:

  • Provide first-class service in assisting colleagues from Denmark with HR-related questions via telephony and colleagues from other locations via the incident ticketing platform
  • Administrate HR Knowledge articles on a variety of different topics to enable employee self-service on HR platforms, systems, processes and policies
  • Collaborate with colleagues from other HR Teams on process improvements and system developments by providing feedback on incoming incidents and calls on a mission to improve user experience

About you:

  • Danish language skills (depending on the language level you would receive a monthly bonus and have the possibility to participate in the courses and increase your language knowledge)
  • Ability to work with complex tasks and incoming queries
  • Attention to details
  • Good investigative skills
  • Can-do attitude
  • Agility and proactivity
  • Advanced English language skills

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Health insurance from the first day of employment

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 22.12.2022. Confidentiality guaranteed.

Your title in job contract will be Officer – Service Delivery, (HR services specialist).

Please contact if you have any questions.
Rasa Baleisyte
Phone number +370 669 29 038