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HR Help Desk Officer (Danish)

Application period has expired.

Would you like to join a core role and be in the front line, assisting our colleagues from around the globe on HR-related topics?

Our team has just the opportunity for you! Within the HR Help Desk team, we play a major role by acting as the first point of contact in HR, where we handle and get HR-related questions sorted for Danske Bank colleagues. We are currently looking for a team member to join our outstanding group of professionals on the journey to continue improving our colleague experience.

If you like a dynamic agenda with different topics and scenarios to investigate throughout the day, you are exactly who we are looking for to join.

You will:

• Provide first-class service in assisting colleagues from Denmark with HR-related questions via telephony and colleagues from other locations via the incident ticketing platform
• Administrate HR Knowledge articles on a variety of different topics to enable employee self-service on HR platforms, systems, processes and policies
• Collaborate with colleagues from other HR Teams on process improvements and system developments by providing feedback on incoming incidents and calls on a mission to improve user experience

About you:

• Strong level of English and Danish (B2) languages (written and spoken)
• Ability to work with challenging scenarios and incoming queries
• Attention to details
• Good investigative skills
• Can-do attitude
• Agility and proactivity

“Helping others, Investigations, Challenging situations, User Experience. Did your heart start racing yet? If it did, we should get in touch!”

Application period has expired.

If you are interested, please send your CV in English no later than 20.05.2021. Confidentiality guaranteed.

Your title in job contract will be Officer – Service Delivery.

*Please note that in addition you will get a language allowance, which depends on your language knowledge level and job requirements.

Please contact if you have any questions.
Rasa Baleisyte
Phone number +370 669 29 038