Head of End User Device Services

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Are you an experienced and dedicated senior Leader with an understanding of both IT operational excellence and ensuring excellent customer and employee experience? Are you eager to work with best-in-class IT engineering teams and drive Digital Workplace strategy for Danske Bank?

Then you are the person we need for our inspiring global team.

You have an opportunity to become part of and lead our End User Device (EUD) Services, which support the organisation in creating excellent employee and customer experiences. EUD Services is one of the functional areas within the End User Services unit that makes customers’ and employees’ lives easier by connecting people in a modern, collaborative, efficient, and secure digital environment.

The End User Device Services area is going through a transformation, embracing modern ways of working through different devices using both on-prem and public cloud-based technical capabilities. EUD Services provides secure, stable, and easy-to-use PC & Mac endpoints; manages all devices with a strategy for full unified end-point management; delivers full-featured virtual desktop services; ensures remote access capabilities, looks after end-point protection systems and security compliance; provides application deployment services; enables printing capabilities and other on-site services to enable employees to work and be productive with the right selection of devices and services.

This role is based in Lithuania (Vilnius) or Denmark (Copenhagen).

You will:

Strategically drive the EUD Service function in line with industry trends and forward looking for the best possible outcome for our users and the whole organisation
Be responsible for the EUD Services area, consisting of approximately 40+ employees across Lithuania, the Nordics and India. You will have direct responsibility for 7 team managers and service owners
Support team managers in driving day-to-day deliveries, migration, capacity planning, and employee development
Track and analyse EUD Services performance to ensure service compliance
Support EUD Services with risk, audit, and budget agenda
Establish, maintain, and ensure delivery of the agreed roadmaps for enhancements and process improvements
Ensure stakeholder management, collaborate on the agreements around the shared direction for strategy, resources, and execution
Innovate End User Services Operations area with solutions to fit service business needs and continuously improve our Digital Workplace

About you:

Have solid Leadership or Operational management experience in the IT field of at least 5+ years (experience leading international teams is a bonus)
Have solid Leader of Leaders experience and a strong understanding of Leaders’ development
Have strong knowledge of M365 products, Intune, Azure AD, VDI, macOS and mobile devices
Structured in your approach to work and have tangible and broad experience in setting up and running projects
Experienced in designing and implementing scalable processes and technology solutions to drive operational efficiency
Possess a passion for continuous process improvement, strong problem-solving skills with the ability to troubleshoot and manage complex situations efficiently
Embrace and enjoy ambiguity and navigate in a matrix organization both as an influencer and networker with both a global and company mindset
Able to influence, engage and collaborate closely with appropriate partners across all levels of seniority in the multicultural organization to ensure, support, and increase cross-border collaboration
You demonstrate interpersonal awareness and cross-cultural competencies, encourage excellence, value diversity, and foster collaboration
Have a can-do attitude and a strong sense of ownership
Excited and enthusiastic about End User Services Operations
Advanced English language skills

We offer:

Monthly salary range from 6320 EUR to 9480 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.