Deputy Head of HR Service Delivery

Application period has expired.

Are you experienced and dedicated leader with an understanding of both operational excellence and ensuring the best in class customer experience? Can you secure and drive strong collaboration between teams and between countries?

Then you are the person we need for our global inspiring team.

You have an opportunity to become part of HR Service Delivery who supports the organisation on creating excellent employee experiences which supports and enable us as an organisation to be effective and focus on creating great customer experiences in all market areas.

HR Service Delivery covers the full scope of HR Lifecycle events, as well HR Reporting. We are an ambitious global team who set the bar high for what we want to achieve and take our services to the next level.

The role will ensure an oversight of Functional teams focusing on supporting key processes throughout the employee lifecycle including processing payroll, new hires, transfers, terminations, employee status changes, trainings and HR reporting. This role will help to ensure the bank has scalable and compliant processes focused on driving consistency while providing a high level of services to the internal clients.

You will:

  • Daily leadership responsibility for HR Service Delivery, an area that consists of 10 teams and approximately 120 employees across the Nordic countries and Lithuania. You will have direct HR responsibility for 5 Team Leads
  • To build effective team dynamics to deliver the full potential of the teams through effective leadership and management team coaching
  • Ensure operational excellence of processes related to employee experience throughout the employee lifecycle (on-boarding, status changes, and off-boarding)
  • Be customer service oriented and passionate about delivery with the highest standards
  • Be a partner with the HR Transformation team to ensure effective use of technology and manage a roadmap for enhancements and process improvements
  • Track, analyse HR Service Delivery performance to ensure agreed service level agreements are being met by the HR Services teams in parallel with full HR legal compliance
  • Serve as HR Service Delivery liaison with Group HR and Business Units to continuously refine and improve the HR services delivery mode
  • Excited and passionate about HR Operations and innovate this area with solutions to fit service business needs

About you:

  • 5+ years solid and successful experience in leading HR Operations or similar role in HR field
  • Best practices in HR (HR core processes, HR data management, HR risk management and etc.) and business acumen
  • Championship in driving and facilitating changes and transformation projects through personal commitment and behaviour
  • Experience of designing and implementing scalable processes and technology solutions to drive operational efficiency as well as continuous improvement initiatives (HR tools/system implementation)
  • Ability to influence, engage and partner closely with appropriate partners across all levels of the seniority in the multi-cultural organization in order to ensure, support and increase cross-border collaboration
  • You demonstrate interpersonal awareness and cross-cultural competences, encourage excellence, value diversity, and fosters collaboration
  • You possess a passion for continuous process improvement, strong problem-solving skills with the ability to efficiently troubleshoot and manage complex situations
  • You are able to deal with ambiguity and navigate in a matrix organization both, as an influencer and networker with both a global and company mindset

Application period has expired.

If you are interested, please send your CV in English no later than 20.07.2020. Confidentiality guaranteed.

Your title in job contract will be Leader of leaders.

Please contact if you have any questions.
Aiste Gataveckiene
Phone number +370 650 56633