Data Analyst in Enterprise Technology Operations Centre (ETOC)

Application period has expired.

Enterprise Technology Operations Centre (ETOC) is a part of Digital Workplace & Infrastructure in the Technology & Services organization. ETOC delivers superior customer experience by driving operational excellence across all high-criticality IT services and systems. The area handles any type of major disruptive events and continuously adopts best operational practices (monitoring, detection and prevention) for all high criticality IT services and systems. International teams are located across Danske Bank sites in Lithuania, India, and Denmark.

Enterprise Technology Operations Centre is looking for a Data Analyst who will be part of the Performance Management team consisting of two enabling functions – Data Analysis & Reporting as well as Workforce Management. The team is responsible for executing strategic efforts through the workforce, finance, and communications management and enabling transparency over performance data that promote continuous operational improvements.

As a Data Analyst in Enterprise Technology Operations Centre, your primary responsibility will be to collect operational data from various sources (either tools or people), process it and prepare meaningful analysis, which will afterwards be used for IT performance improvements. By analysing the data, you will also be responsible for sharing valuable insights and identifying improvement areas, automation and optimisation opportunities.

You will:

• Working experience within the field of Data Analysis
• PowerPoint, Excel, Tableu, T-SQL knowledge, preferably also MySQL, SSIS (+SSMS)
• Attention to details and quality
• Excellent communicator able to present data trends and analytical findings to different stakeholder groups
• User-centric mindset
• Knowledge of IT processes (ITIL)
• Strong written and verbal English skills
• Collaborative attitude, enthusiastic about knowledge sharing and continuous learning

Having any of the skills below would be considered as an advantage:

• Experience within the field of IT operations
• Experience with C#, .NET, VBA or other similar scripting languages
• Working experience with ServiceNow

About you:

• Gathering, analysing and documenting various complex operational data sets
• Preparing reports and creating data dashboards in Tableu, graphs and visualizations, including PowerPoint presentations
• Contributing to automation and optimization (process/technologies) initiatives to increase efficiency and user value
• Ensuring data accuracy
• Communicating analytical findings to stakeholders, including senior management
• Continuously improving existing reporting tools to adhere to changing customer requirements

Application period has expired.

If you are interested, please send your CV in English no later than 29.04.2021. Confidentiality guaranteed.

Your title in job contract will be Data Scientist.

Please contact if you have any questions.
Viktorija Aleksaite
Phone number +370 6 8225277