Chief Service Reliability Engineer (Full Stack) in Enterprise Command Centre

Application period has expired.

Enterprise Command Centre (ECC) is currently undergoing a transformation where former L1 organization is being transformed to front running function who will practice and facilitate Site Reliability Engineering disciplines such as Chaos Engineering, Blameless and tech-savvy Post Mortems, Performance Engineering, effective Observability telemetry consumption, Availability management (SLI/SLO), Productivity toolsets, Reliability engineering, effective event and alert management having auto-healing as end goal in mind and more. We are in the first steps of transformation, so after joining us, you will have a great opportunity to define your role and influence the direction of the organization.

ECC is a part of the global Danske Bank Operations department. It is a major technical contributor to ensure high service quality and availability by further maturing organizational capability to handle any type of major disruptive events seamlessly and continuously adopt best operational practices (monitoring, detection and prevention) by applying engineering mindset and methods.

We are looking for several Service Reliability Engineers who are motivated to share their expertise and willingness to learn needed competencies to help our organization to bridge gaps between Application DevOps and Infrastructure engineers.

We do not expect to find candidates with all needed skills in one person, so we are looking for few people who are extremely strong in their technical domains (e.g., App or Infra area). Once we get a core team we`ll collaborate and help everyone grow to a needed levels of competencies.

This role will not work in 24/7 shifts but may require On-Call duty at some point in time (non in the first 6 months).

You will:

Two types of tasks will exist within this role.

Pro-active/Improvement focused work (the majority of the time):

• Collaboration, technical design or process improvements
• Teaching and learning from others in an effective way
• Tooling optimization
• Creation of full stack insight through dashboards
• Toolset optimization to simplify operational lifecycle
• Consultancy and facilitation activities
• Contribution to Organizational Strategy adjustments and execution
• Facilitation of blameless and tech-savvy Post Mortem events

Reactive/Interrupt based work (the minority of the time):

• Guiding less experienced colleagues on troubleshooting techniques
• Hands-on troubleshooting of ongoing critical and/or complex issues

About you:

You are a great fit if you enjoy solving complex issues in a production environment and have a troubleshooter`s mindset with previous experience in cracking down the most complicated (e.g., ‘slow performance’ or similar) issues and you simply loved the process of it.

7+ years of hands-on experience in the combination of solid skills and experience IN A FEW AREAS (not all!) from a list below and good understanding or willingness to grow their expertise in more are expected from candidates:

• Windows Operating System
• Linux Operating System
• Network Technologies (Load Balancer, Firewall, Connectivity principles)
• TCP protocol
• Packet Capture Analysis with Wireshark
• Databases (SQL, Oracle, other.)
• Message queuing technologies (Kafka, Rabbit, Redis, etc.)
• Any Container (Docker.) and/or orchestration technologies (Kubernetes, Openshift, etc.)
• Scripting experience (Python, PHP, JavaScript, perl any other)
• Public or private cloud operations
• DevOps Operational experience
• DevOps Development experience
• Distributed Tracing design and practical usage
• Effective Observability/Monitoring tools design and utilization (e.g., Grafana, Elastic, Prometheus, Nagios, Zabbix, APMs (AppDynamics, Dynatrace, etc.), any other

@THOSE WHO ARE IN DOUBT – if you often find yourself highly contributing to cross-tech domain issues and enjoy this process –please reach out and let`s have a chat as you may be exactly what we are looking for.

We hope that candidates as a person would naturally prefer the following behavior:

• Pro-actively seek and suggest improvements and best solutions
• Eager to share and expand your knowledge and expertise
• Take complex operational challenges with natural extra-mile deliveries
• Value teamwork and failures as improvement opportunities

Application period has expired.

If you are interested, please send your CV in English no later than 03.06.2021. Confidentiality guaranteed.

Your title in job contract will be IT Platform Engineer, Chief.

Please contact if you have any questions.
Vilius Ellikas
Phone number +37060186010