Chapter Lead for Cloud Team in Customer Engagement Tribe

Are you enthusiastic about creating exceptional experiences for customers and advisors? Do you envision yourself as a leader who prioritizes customer needs and empowers colleagues to excel? If you’re eager to expand your knowledge and enhance your leadership skills, we have an intriguing opportunity for you.

Our team

The tribe, established on January 1, 2024, consists of 8 squads operating across 7 locations: Aarhus, Copenhagen, Oslo, Stockholm, Helsinki, Vilnius, and Bangalore. As this is an area of central importance to our recently launched strategy, we are expected to significantly grow the team over the coming years while ensuring we build a culture aligned to our values.

“Our mission is to deliver proactive and personal customer experiences and advice through the right channels using advanced tooling and technologies,” says Jan, your future manager.

The tribe will be responsible for the proactive personalised advice and support in our automated and self-serviced layers of the engagement model, as well as the customer experience delivered in our digitally – and human assisted layers. Furthermore, the tooling delivered to our advisors in the expertise layer also sit with this tribe. Lastly, the entire orchestration of the engagement model including segmentation and our full MarTech stack sits within the tribe.

*Depending on your experience and knowledge, we may offer you a different seniority for the role.

"We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views."

You will:

  • Have HR responsibility of a Cloud Engineer chapter lead and act as a sparring partner for 10-12 Engineers.
  • Facilitate our technical alignment across squads and system landscape in collaboration with other Chapter Leads and Architects
  • Promote tribe-wide initiatives and set high standards for our IT development in the tribe
  • Grow and develop your Chapter – IT as well as behaviour wise
  • Have big influence on how we develop IT and make sure best practise are used and implemented
  • Work with multiple cultures, as we will have colleagues in India, Lithuania and Nordics. You will be reporting directly to the IT Tribe Lead

About you:

  • 6+ years of relevant full-time experience and proven history of impacting technical decisions cross a larger organisation
  • Hands on experience with .NET
  • Hands-on experience and deep understanding of cloud technologies (private/public), standards and operational setup
  • Experience of using data intelligent would be beneficial – and for sure AI will be part of the future set-up
  • An inherent aim to collaborate, both within the team and across the organisation
  • Advanced English skills

We offer:

Monthly salary range from 5200 EUR to 7800 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Additional health insurance package

Third pillar pension fund

See all the benefits HERE.

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 06.08.2024. Confidentiality guaranteed.

Your title in job contract will be Squad Leader (Chapter Lead).

Please contact if you have any questions.
Jan Baungaard
Phone number +45 25 27 69 90