Cash Management Account Manager in VIP Customer Support

Cash Management manager

Application period has expired.

As an Account Manager in the VIP International Support team, you will be responsible for delivering professional customer support on daily banking–related queries.
You will learn about the value chain around the customers, including Danske Bank’s offering model to our largest corporate customers.
Customer satisfaction is our primary driver for growth, which means that you will have the time to focus on serving customers and internal stakeholders.
In this role, you will develop your communication, work coordination, problem-solving, and creative customer orientation skill set.
You will deliver high quality day-to-day support related to the cash management area (Liquidity management, Online banking, Accounts, and Transactions).
You will be responsible for servicing international customers and establishing and maintaining close relations with both Danske Bank customers and internal stakeholders.
The role focuses on customer support, communication, coordination, and problem-solving, with limited operational tasks exposure.

You will:

• Be the first point of contact for Global Corporates for daily banking-related queries
• Lead end-to-end ownership of communication and coordination
• Communicate clearly and effectively with large corporate customers and multiple internal stakeholders
• Be service-minded and ensure that our customers will have professional customer experiences
• Be able to navigate in the complex organization without strict operational procedures to get customer queries solved in a timely and efficient manner
• Be a sparring partner to our internal stakeholders to optimize our customer solutions
• Develop customer satisfaction-oriented stakeholder relationships in the daily banking area

About you:

• We expect you to take the end-to-end ownership of your tasks and be willing to go the extra mile to give the customer a great customer experience
• Professional English communication skills, both oral and written
• Motivated and customer-oriented mindset
• Focus on delivering high-quality customer experiences
• Great skills in collaboration and coordination in a complex environment
• ’Can-do’ attitude and ability to work with no supervision
• Experience in daily banking and cash management area – including accounts, payments, online banking, and cash pools will be considered as an advantage

Application period has expired.

If you are interested, please send your CV in English no later than 11.01.2021. Confidentiality guaranteed.

Your title in job contract will be Customer Supporter - Banking Specialist, Senior.

You will join my team, please contact if you have any questions.
Andrius Gintautas
Phone number +370 687 81262