Cash Management Account Manager in VIP Customer Support

Can you deliver first class cash management and daily banking related customer support to our largest international customers? Do you want to take part in retaining our position of being #1 in customer experience? You have an opportunity to become a part of a team, directly supporting International VIP customers of Danske Bank group.

As an Account Manager in the VIP International Support team, you will be responsible for delivering professional customer support on daily banking–related queries.
You will learn about the value chain around the customers, including Danske Bank’s offering model to our largest corporate customers.
Customer satisfaction is our primary driver for growth, which means that you will have the time to focus on serving customers and internal stakeholders.
In this role, you will develop your communication, work coordination, problem-solving, and creative customer orientation skill set.
You will deliver high quality day-to-day support related to the cash management area (Liquidity management, Online banking, Accounts, and Transactions).
You will be responsible for servicing international customers and establishing and maintaining close relations with both Danske Bank customers and internal stakeholders.
The role focuses on customer support, communication, coordination, and problem-solving, with limited operational tasks exposure.

• We expect you to take the end-to-end ownership of your tasks and be willing to go the extra mile to give the customer a great customer experience
• Professional English communication skills, both oral and written
• Motivated and customer-oriented mindset
• Focus on delivering high-quality customer experiences
• Great skills in collaboration and coordination in a complex environment
• ’Can-do’ attitude and ability to work with no supervision
• Experience in daily banking and cash management area – including accounts, payments, online banking, and cash pools will be considered as an advantage