Business Support Analyst (FINNISH) in Service Desk

Application period has expired.

Supporting Danske Bank colleagues as well as delivering world class customer service on daily basis by identifying, owning and driving excellence of support and processes. Our colleagues are our customers – this is our point of view. This opportunity should catch your attention if you are willing to become Expert of bank products and processes and provide support and solutions for colleagues cross Scandinavian countries. And you will be the first who will be contacted when a problem or issue will arise. This position will let you learn back-office tasks as well as use your customer service talent.

You will:

  • Provide consultation on Daily banking, Lending, Investment and Other banks’ products and processes for our colleagues
  • To provide access rights support and resolution for our colleagues
  • Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a fast resolution of incidents and requests, that cannot be resolved at 1st line
  • Drive forward the continuous improvement of the department by championing change and driving service improvements
  • Create and update procedures/checklists as well as support documentation

About you:

  • Strong level of Finnish and English languages (both written and spoken)
  • Strong motivation to learn and work in an Advisers’ role
  • Analytical skills and high level of accuracy and attention to details
  • Ability to work with challenging work situations
  • Willingness to help and support your colleagues in a daily work
  • Preference to work within a team as opposed to working alone
  • High customer attention and/or customer service experience

We are growing and looking for reinforcement to our organization.
Up for a challenge?
Apply or reach out to me if you have any questions.

Ieva Jaseviciute, Talent Acquisition Consultant

Application period has expired.

If you are interested, please send your CV in English no later than 10.07.2020. Confidentiality guaranteed.

Your title in job contract will be Analyst - Business.

*Please note that in addition you will get a language allowance, which depends on your language knowledge level and job requirements.