Business Support Analyst (DANISH) in Service Desk

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Join our team and become an expert in bank products and provide support and solutions for colleagues across Scandinavian countries.

Here at Global Service Desk, we assist colleagues of Danske Bank across Nordic countries. Our colleagues are our customers – this is our point of view. We provide business support with a focus on daily banking by identifying the issue, finding a solution, and communicating it to the affected colleague. We provide support in Danish and English languages.

This opportunity should catch your attention if you are enthusiastic about assisting people and have great problem-solving skills. You will learn about banking products, business systems as we offer training for new joiners and work in a multi-cultural environment supporting colleagues across Nordic countries. We work in a hybrid work set-up – working both from the office and home.

Depending on your experience and knowledge, we may offer you different seniority of the role.

You will:

Provide Business support and resolution of all types of incidents and requests reported to the Business Support team from a global customer base
Maintain the increase in the number of calls resolved at the first point of contact by sharing information, updating existing knowledge, and writing new knowledge documentation
Monitor all internal and inbound communication channels for any events that indicated a threat to Business Support service standards and take appropriate steps to mitigate across all teams
Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a speedy resolution of incidents and requests that cannot be resolved at 1st line
Drive forward the continuous improvement of the global teams by promoting change and propelling service improvements
Create and update procedures/checklists as well as support documentation

About you:

Danish (B2) language skills (written and spoken)
Upper-Intermediate English language skills
Strong motivation to learn and work in an Adviser’s role
Service-oriented mindset and great problem-solving skills
Ability to work with complex work situations
Willingness to assist and support your colleagues in a daily work
Preference to work within a team as opposed to working alone
Previous experience in Service Desk (would be a bonus)

We offer:

Monthly salary range from 1240 EUR to 1860 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.