Business Analyst in Service Delivery

As a Business Analyst in Service Delivery, you will support Service Delivery Managers with reports to our customers. You will report on operations and ensure a strong focus on customers and accountability in the organisation.

Your aim will be to ensure there is a standardization of all reports and continuous improvements on process and outcome, always to these criteria: compliance and customer satisfaction.

On a daily basis, you will collaborate closely with multiple stakeholders across countries.

You will be a part of an international team based in Denmark, Lithuania, and India.

You will be located in Vilnius, Lithuania.

"We’re open to people from all different walks of life and cultures to join our team."

You will:

  • Analyze data and provide insights on the operational status of our Top IT Services
  • Create and maintain dashboards and reports using Tableau and communicate data findings
  • Present and communicate data stories to different audiences and translate data into concrete business actions
  • Question and challenge the status quo and support continuous improvement and innovation in the data domain
  • Conduct requirements analysis and communicate with numerous stakeholders and internal suppliers
  • Perform requirements analysis and ensure solutions meet business needs and requirements

About you:

  • 1+ year of experience as a business analyst (in IT or banking sector)
  • Analytical skills with the ability to collect, organize, analyze, and present different information with attention to detail and accuracy
  • Ability to influence stakeholders and work closely with them to determine acceptable solutions and proven change management skills
  • Solid planning, organizational, and time management skills
  • Advanced excel skills and experience with Tableau and other BI tools
  • Advanced English language skills
  • Basis SQL Knowledge (would be a bonus)

We offer:

Monthly salary range from 2680 EUR to 4020 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Health insurance from the first day of employment

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 08.03.2024. Confidentiality guaranteed.

Your title in job contract will be Analyst - Business.

Please contact if you have any questions.
Jenni Bergholt Bach
Phone number +4529216830