Business Analyst for Internal Service Transfer Agreements

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Personal Customers Lithuania Hub is currently a group of 15 professionals. The team works across the 4 Nordic countries and reaches out to the entire organization. Our mission is to develop and establish a governance process for Internal Service Transfers, provide monitoring of quality and delivery, and ensure adequate process documentation and follow-up.

We also support when the organization, as a supplier, enters agreements with Danske Bank subsidiaries.

Join us in a position where you get to influence our processes and activities and also will have a chance to grow your Danske Bank Network and be part of a new journey from the start!

You will:

Collaborate with cross-functional teams to identify and document Internal Service Transfer Agreement (ISTA) requirements
Monitor the quality and delivery of internal services, conducting regular audits and assessments to identify areas for improvement
Stay updated with industry best practices and regulatory requirements related to internal service transfers
Be responsible for register all relevant information from the ISTAs in the decided agreement system and upload the agreements/service descriptions
Identify and agree on relevant KPI with the different parties
Create reports for service monitoring and facilitate yearly assessment meetings between parties

About you:

3+ years experience in the banking/financial industry is preferred
Detail-oriented mindset with the ability to manage multiple tasks and prioritize effectively
Strong analytical skills with the ability to interpret data and identify trends
Great communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders
Solid knowledge of SLA’s (Internal Service Transfers)
Proficient in using MS Office Suite
Proactive, result-oriented, self-driven, and eager to learn
Advanced English language level

We offer:

Monthly salary range from 2680 EUR to 4020 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.