Associate Operations Officer in Daily Services Transfers Team

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I am Reda, leader of Daily Services Transfers team in Everyday Banking Individuals HUB. Our team consists of 14 professionals and we are responsible for ensuring the smooth transition of private and business customers to other banks. Our role includes handling customers accounts and products, pension accounts, which simplifies the process of changing banks for customers and managing their financial products.

We coordinate over 80 processes in different markets – DK, SE, FI, NO, which makes our work more interesting and provides more opportunities for learning.

Our team is seeking an organized and creative member to join our team. As an Officer you will have an important part in ensuring smooth and efficient day-to-day operations, overseeing various transfer out tasks. Be an important contributor to achieving our operational goals.

Join our team and contribute to the success of our operations while advancing your career in a collaborative and innovative work culture!

You will:

Ensure that assigned tasks are performed in a timely and professional manner
Participate in ongoing improvements and actively collaborate using the LEAN method
Monitor and escalate process-related issues
Ensure the best quality of processes and constantly look for solutions to improve or automate them (Robotics, Lean, etc.)
Collaborate with other teams by sharing best practices
Create and update documentation and procedures
Take part in common initiatives and events contributing to team well-being

About you:

Experience in an operational or administrative role would be beneficial
Danish language skills would be beneficial. In addition, a monthly language bonus is applicable depending on your Danish language level.
Upper-Intermediate English language skills
High level of accuracy, quality, and attention to details
Ability to learn quickly and work efficiently in a quick-changing environment
Team oriented with a positive attitude and CAN-DO mind-set
Higher education

We offer:

Monthly salary range from 1080 EUR to 1621 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.