Associate Officer (Customer Onboarding)

Application period has expired.

Are you curious, communicative and eager to start your career in Danske Bank?

We are looking for a sociable and collaborative colleague to join a team, performing end-to-end onboarding to foreign customers.

In order to polish customer experience in our bank, there was introduced an online application allowing the customers apply for bank account just staying at home. Meaning that, your focus area will be contacting the customers directly (mostly via phone or e-mail) to check if any onboarding–compulsory information is missing.

Assuming strict requirements of AML, you will also be working on Know-Your-Customer (KYC) section, which requires various details of the customer provided.

Depending on your experience and knowledge, we may offer you different seniority of the role.

You will:

• Tasks based on the creation of the profile of the customer in KYC section
• Direct contact with the customers via phone or-email attempting to collect missing documentation and information as well as guiding customers through an application form or packages we offer
• Preparing and sending the agreements to the customers depending on the products chosen
• Collaboration with colleagues from front offices in Denmark via e-mail or phone
• Constant improvement and optimization of the process using Lean principles

About you:

• Higher education
• Ability to work full time
• Good communication skills
• You are attentive to details and able to
learn quickly
• Team player who enjoys working, sharing knowledge and having fun together
• Willingness to develop and learn new things
• Fluent English language skills (spoken and written)

Application period has expired.

If you are interested, please send your CV in English no later than 17.02.2021. Confidentiality guaranteed.

Your title in job contract will be Officer-Service Delivery, Associate.

Please contact if you have any questions.
Sarunas Apanavicius
Phone number +37061188287